February 2025

Published on February 4, 2025

We’ve made an important update to Causes & Interests and Skills—you no longer need to follow an interval of 4! This means you can now add as many as you’d like and name them however you choose.

Even better, you no longer have to reach out to our team to adjust the number of Causes, Interests, or Skills. You can now manage them directly in your Settings > Causes or Settings > Interests or Skills section at any time.

This update gives you greater flexibility and control, making it easier than ever to personalize your profile.

Let us know what you think—we’re always working to improve your experience!
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March - April 2025

The new Check-in Kiosk helps streamline the volunteer check-in and check-out experience for you and your volunteers. It also displays Needs or Opportunities for the day it's launched, removing confusion about current volunteer opportunities and mitigating any potential scheduling mishaps!

We aim to give you an easy and intuitive experience when using our software. This includes improving the look and feel of your site's settings, which is why we've relocated the hours approval and settings options to Settings > Hours on your Site Manager dashboard!

We know you're already busy trying to keep up with enough documentation and files, etc. So, we've updated clickwrap-waivers to one simplified file type requirement: .pdfs! Now, when you or anyone wants to upload a clickwrap-waiver to a volunteer Need or Opportunity, it must be a .pdf only—saving you and your organization time and guesswork when sifting through files!
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June 2, 2025

To help streamline your experience, we’ve reorganized and refined the settings to make the site more intuitive to use. The Main Settings page now features updated fields that better reflect the purpose and function of each section.

*For Amplify and Sustain Site clients only

This is the Cause that most aligns with your organization's main objective. You can create a custom Core Cause for this field.

*For Amplify and Sustain Site clients only

This is the Nonprofit Category that best describes what type of organization you manage.

We moved Site Logos to the main Site Information area under Settings > Main Settings > Site Information.

*For Amplify and Sustain Site clients only

We've added two new fields to the Site Information area for Amplify and Sustain clients.

*For Center Site clients only

The name provided here identifies the point of contact for organizations using Volunteer Link. If you opt to promote your volunteer Needs through Volunteer Link, then the contact information provided here helps inform where to send project requests.

*For Center Site clients only

The email provided here is where project requests will be sent if you opt to promote your volunteer Needs through Volunteer Link. When you connect with Volunteer Link, you help your organization build a stronger community and expand your reach. Companies and organizations using Volunteer Link can then send project requests to your Corporate Project Contact to coordinate those efforts.

We have moved a few settings to the Responses tab, including:

You can now find your site's hours settings under the Settings > Hours > Hours & Kiosk area. This includes:

We've added a Promotions tab found under Settings > Promotions. Here, you can opt to share your volunteer Needs or Opportunities with companies or organizations using Volunteer Link. This lets you build community and expand your reach.

If you'd like to learn more ways to connect with organizations in your community, please contact us through the Message Widget and ask to speak to a human agent to discuss those options.

We've updated the layout of the Create or Edit Need/Opportunity forms! These changes include:

You can now personalize your Need or Opportunity with a cover image! Click Choose File beside the Cover Image field on the Create or Update Need/Opportunity form and upload your image to get started.

There is a new section on the Create Need/Opportunity form or Update Need/Opportunity form called Promotions and Sharing. Site Managers, Program Managers, and Agency Managers can select promotion and sharing options here, as applicable.

The rest of the Need/Opportunity options, like whether or not the opportunity occurs outside, any additional important attributes you wish to share, or where you upload a clickwrap waiver, are found under this section. Just click it to expand the menu options, make your selections, and be sure to click the Create or Update button to save those changes.

We've added two new missed connections reports! Now when a volunteer responds to a non-dated volunteer Need or Opportunity, they'll receive a notification 7 days after responding, asking if they have heard from the nonprofit. If they haven't, then the Site Manager can follow up with the volunteer to ensure a great experience.

To see a list of missed connections with volunteers, visit Reports > Users > Volunteer Missed Connections Report.

To see a list of missed connections with Agencies or Programs, visit Reports > Agencies or Programs > Agency/Program Missed Connections Report.

To edit or manage the notification that is sent 7 days after a volunteer responds to a Need or Opportunity, visit Communication > Notifications > search for Ongoing Need Volunteer Follow Up.

We've updated where you can allow Team Registration for your Needs/Opportunities! It's now on the main Create Need/Opportunity form, here:

Release Date: September 29, 2025

The Causer app’s latest update is live. The update includes some of the functionality that you have requested to improve the volunteer experience. Here’s a quick look at what’s changed.

This update addresses some of the feedback from the old app and provides a faster, easier, and more efficient way to manage your volunteering.

Release Date: October 29, 2025

We’ve recently released two updates to improve your experience and fix critical issues in the app.

These updates address the majority of the most critical bugs reported by our users.

Updated 10.29.25

We’re actively working on a couple of remaining issues:

We appreciate your patience as we continue to address these issues.

We’re continuing to monitor reports and make fixes to improve app performance and reliability. If you encounter any issues, please make sure your app is up to date and reach out to support with any details, including your device type, app version, and screenshots if possible.

The latest Over-the-Air (OTA) update addresses several key issues and improves your app experience. No app store download is required.

Release Date: November 12, 2025

This release focuses on stability and usability improvements across the platform. We’ve addressed several client-reported issues affecting shifts, check-ins, and opportunities, and made general refinements to help things run more smoothly while we continue to work on larger ongoing fixes.

Release Date: November 20, 2025

Note: Due to app store versioning behavior, the banner may reference an update to 4.0.5. Accepting that banner will correctly update the app to version 4.0.8.

This release focuses on improving reliability across check-in flows, opportunity visibility, applied filters, and volunteer hour display. We’ve resolved several high-impact issues reported by clients and volunteers and made targeted refinements to stabilize the platform while broader enhancements continue.

Expected behavior: Users may see a banner referencing an update to version 4.0.5. Accepting this will correctly install version 4.0.8.

No action required:
API updates occur automatically in the background. OTA updates will appear as an in-app banner and do not require visiting the app store.

Release Date: December 2, 2025

This release focuses on restoring expected functionality for users who experienced a defective banner update and introduces targeted improvements to connectivity handling, hour approval logic, scheduling confirmations, and organization filtering.

This update also clarifies the current limitations on iPad support.