❖ Heads up! This article is only intended for Amplify Site Managers. If you have the updated kiosk version, please contact us through the Messages Widget and ask to speak to a human for more information.
By the end of this article, you will be able to:
Set up and customize the Legacy Check-In Kiosk
Configure time zone and default track settings
Launch the kiosk for a program
Walk volunteers through checking in and out
Understand how waivers and qualifications affect kiosk check-in
Configure Kiosk Settings
Before using the kiosk, confirm your time zone and kiosk settings.
Go to Settings > Hours.
Scroll to Check-In Kiosk.
Choose the settings you want applied:
Show opportunities from all programs
Default: Volunteers only see opportunities tied to the program that launched the kiosk
If enabled: Volunteers can see and check in for any opportunity (even without responding first)
Select: Yes to show all opportunities
Kiosk front page message
This is the message volunteers see when launching the kiosk
Customize it to match your organization (example: “You’ll need a Volunteer Space account…”)
Tip: Add a friendly welcome message to guide volunteers.
Click Update Settings to save.
Confirm Time Zone Settings
Go to Settings > Main Settings.
Scroll to Time Zone Settings.
Select your organization’s default time zone (this appears in the kiosk).
Click Update Settings to save.
Set Default Track for New Volunteers
New volunteers who register through the kiosk can be automatically added to a default Registration Track.
Go to Settings > User Registration.
Choose a track from the dropdown beside Default track for Kiosk and Mobile App.
Click Save Options.
Launching the Kiosk
Go to Volunteerism > Programs from your dashboard.
Select the Program you want to launch the Check-In Kiosk for.
Click the Check-in Kiosk button beside your Program's title on the Edit Program page.
Click Continue when the pop-up appears.
Launching the kiosk signs you out of your account.
The Volunteer Perspective
Volunteers can check in through the kiosk or on their phones through the Causer mobile app, which can be accessed without launching the kiosk. For the kiosk:
Existing Volunteers
Click I Have An Account.
Select a method to log in and click Submit—e.g., mobile number, email address, or name. Please verify that the information is correct and click This Is Me!
Click Check In next to the appropriate Opportunity. Verify the Opportunity information and select a Check-In Time.
Complete the Miles Traveled and User Groups fields.
When ready, click Check In. A screen appears with the check-in information—click Done to return to the start for the next volunteer.
If the volunteer brought a friend who doesn't already have an account, they can add them by selecting Yes under Plus-one Hours.
Enter the number of additional volunteers and who they are—e.g., 3, co-workers.
If they didn't bring a friend or don't need to add Plus-one Hours, then leave it as No under Plus-one Hours.
New Volunteers
Volunteers without an account can register through the Check-In Kiosk by clicking Create An Account. Volunteers can update their info anytime by logging in with the email used at the kiosk.
If Qualifications are required, volunteers must complete them outside the kiosk before checking in. While they can sign waivers through the kiosk, they can’t submit Qualification responses.
No Qualifications
If there aren't any required qualifications attached to your Opportunities, then:
Click View Details for the Opportunity they want to check in for and click Check In.
Answer any required Response Questions, as applicable.
Select a Check-In Time.
Complete the Miles Traveled and User Groups fields.
When ready, click Check In. A screen appears with the check-in details—click Done to return to the start for the next volunteer to check in.
If they brought a friend who doesn't have an account, they can add them as a plus-one by clicking Yes under Plus-one Hours. Enter the number of additional volunteers and who volunteered with them—e.g., 2 coworkers.
Required Qualifications
If an Opportunity has required (non-waiver) Qualifications:
Have the volunteer log in to the site on another device to complete them.
Review and approve the submission as needed.
Once approved, the volunteer can return to the kiosk and check in as usual.
Waivers
Volunteers can sign clickwrap-waivers and waiver qualifications at the kiosk if necessary.
Clickwrap-waivers
Click the link beside the Check In button that says I have read and agree to the volunteer waiver.
Check the box beside the link after reading the waiver.
Finish filling out the Check In form as applicable.
Waiver Qualifications
Click Sign Waiver for the Opportunity they're checking in for.
If the volunteer hasn't added their date of birth to their profile, the When's your date of birth? screen appears.
Enter the Date of Birth and click Submit Date of Birth.
Click Continue on the eSign Confirmation window.
Sign, initial, and date the required fields, as applicable, and click Complete Signing.
Click Yes to confirm your signature or No to cancel.
Once a waiver is signed and approved, the volunteer can check in as usual.
If the waiver is set to Auto Approve, they can start responding and checking in right away. If not, you’ll need to approve it manually before they can proceed.
Checking Out
Click I Have An Account.
Select a method to verify account info and click Submit—e.g., mobile number, email address, or name.
Verify that the information is correct and click This Is Me!
Review the displayed information for check-in and out times and click Check Out when ready.
Be sure to answer any required Hours Questions on the Self Check-Out screen, as applicable. If a question requires a file upload, the volunteer must log into the site from another device to edit and submit their answer to that question.
Select a Check-Out Time.
Click Check Out.
Review the information displayed—i.e., volunteer name, Opportunity details, dates, and times—and click Done to return to the start for the next volunteer.