❖ Heads up! This article is only intended for Sustain Site Managers. If you have the updated kiosk version, please email us for more information.
Your site may offer the Legacy Check-In Kiosk—a tool that lets volunteers easily check in and out for shifts, automatically tracking and submitting their hours. This saves them from logging in later to record time.
Get Started
You may have already established your time zone settings as you were setting up your site. This is important since your time zone settings display on the page when you or a user launches the kiosk:
Go to Settings > Hours from your site manager panel.
Scroll down until you see Check-in Kiosk.
After you're done setting up your kiosk the way you want it, click Update Settings to save your changes.
Show opportunities from all programs: By default, volunteers only see Opportunities tied to the Program that launched the kiosk. You can update settings to show all Opportunities, letting volunteers check in—even without submitting a response first.
To have all opportunities displayed, select Yes from the dropdown menu.
Kiosk front page message: This is the default message volunteers see when launching the kiosk. We recommend customizing it to reflect your organization—for example: “You'll need a Volunteer Space account...”
You can also add a welcome message or any custom text to greet your volunteers.
Time Zone Settings
Go to Settings > Main Settings.
Scroll down until you see Time Zone Settings.
Select your Default time zone and click Update Settings to save your changes!
Default time zone: Select your organization's time zone for it to appear in the kiosk.
Launching the Legacy Kiosk
Go to Volunteerism > Programs.
Select the Program you want to launch the Check-in Kiosk for.
Click the Check-in Kiosk button beside your program's title on the Edit Program page.
Click Continue when the pop-up appears. When you launch the kiosk, you're logged out of the site on that device.
The Volunteer Perspective
Volunteers can check in through the kiosk or on their phones through the Causer mobile app, which can be accessed without launching the kiosk. For the kiosk:
Existing Volunteers
Click I Have An Account.
Select a method to verify account info and click Submit—e.g., mobile number, email address, or name.
Verify that the information is correct and click This Is Me!
Volunteers will see a list of Opportunities with scheduled shifts they've responded to. To begin, they just click Check In next to the appropriate Opportunity.
Verify the Opportunity information and select a Check-In Time.
Complete the Miles Traveled field, as applicable.
If the volunteer brought a friend who doesn't already have an account, they can add them by selecting Yes under Plus-one Hours.
Enter the number of additional volunteers and who they are—e.g., 3, co-workers.
If they didn't bring a friend or don't need to add Plus-one Hours, then leave it as No under Plus-one Hours.
When ready, click Check In. A screen appears with the check-in information—click Done to return to the start for the next volunteer.
New Volunteers
Volunteers without an account can register via the Check-In Kiosk by clicking Create An Account.
If your site requires Prerequisites, volunteers must complete and get approval outside the kiosk before checking in. They can sign clickwrap waivers through the kiosk, but can’t submit Prerequisite responses there.
Volunteers can update their profiles anytime by logging into the site with their kiosk-registered email.
No Prerequisites
If there aren't any required Prerequisites attached to your Opportunities, then:
Click View Details for the Opportunity they want to check in for.
Click Check In.
Answer any required Response Questions.
Select a Check-In Time.
Enter Miles Traveled, as applicable.
If they brought a friend who doesn't have an account, they can add them as a plus-one by clicking Yes under Plus-one Hours. Enter the number of additional volunteers and who volunteered with them—e.g., 2 coworkers.
When ready, click Check In. A screen appears with the check-in details—click Done to return to the start for the next volunteer to check in.
Required Prerequisites
If there are required Prerequisites—that aren't Waiver Prerequisites—attached to your Opportunities, then:
Instruct the volunteer to log into the site on another device to complete the Prerequisite(s).
Review and approve the Prerequisite(s), as applicable.
Advise them to return to the kiosk once the Prerequisite submission is approved and follow the steps for existing volunteers.
Waivers
Volunteers can sign clickwrap-waivers and Waiver Prerequisites at the kiosk if necessary.
Clickwrap-waiver
Click the link beside the Check In button that says I have read and agree to the volunteer waiver.
Check the box beside the link after reading the waiver.
Finish filling out the Check In form as applicable.
Waiver Prerequisite
Click Sign Waiver for the Opportunity they're checking in for.
If the volunteer hasn't added their date of birth to their profile, the When's your date of birth? screen appears.
Enter the Date of Birth and click Submit Date of Birth.
Click Continue on the eSign Confirmation window.
Sign, initial, and date the required fields, as applicable, and click Complete Signing.
Click Yes to confirm your signature or No to cancel.
Once the waiver is signed and approved, volunteers can check in as existing users.
If the waiver is set to Auto Approve, they can start immediately.
If not, approval is required before they can respond and check in.
Checking Out
Click I Have An Account.
Select a method to verify account info and click Submit—e.g., mobile number, email address, or name.
Verify that the information is correct and click This Is Me!
Review the displayed information for check-in and out times and click Check Out when ready.
Be sure to answer any required Hours Questions on the Self Check-Out screen. If a question requires a file upload, the volunteer must log into the site from another device to edit and submit their answer to that question.
Select a Check-Out Time.
Click Check Out.
Review the information displayed—i.e., volunteer name, Opportunity details, dates, and times—and click Done to return to the start for the next volunteer.